TERMS & CONDITIONS 
 
Membership Policies:
1. Applicable to L’Occitane boutiques and counters in Hong Kong and Macau, excluding DFS outlets.
2. Membership and privileges are non-transferrable.
3. Identity proof such as credit card is required upon redemption. Redeemed points cannot be reused. 
4. L’Occitane reserves the right to alter the terms & conditions without prior notice. In case of any dispute, the decision of L’Occitane shall be final. For details, please contact our beauty advisor.
 
Bonus Points & Rewards:

1. Points & rewards are valid from April 1, 2021 to March 31, 2022.
2. Bonus Point: Points earned in single purchase cannot be used in the same transaction. Reward Dollar: Not applicable for purchase of value sets and HK$100 gift certificate, spa treatment and gift certificate by Spa L’Occitane.
3. Bonus points and reward dollars of this program remains valid by March 31, 2022 and will be voided and not be returned thereafter without prior notice.
4. Birthday Double Points: Upon presentation of SMS or valid eDM invitation. Promotion only applicable to first purchase of regular-priced product during birthday month. Point update will be reflected on the next day after transaction. Once per customer within this year’s program. Cannot be used in conjunction with any coupon. Not applicable for purchasing value sets, spa treatment or gift certificate by Spa L'Occitane and the transaction that deemed one’s membership.
5. Spa L'Occitane 30% off discount: Only applicable to the first trial on treatments (45 minutes or above) for Immortelle members and Cherry Blossom members. Once per customer. Advanced booking required at 2143 6288.
6. Spa L'Occitane birthday rewards: Immortelle members can enjoy 20% off on any Spa L'Occitane treatments (60 minutes or above) and reward HK$500 Spa L'Occitane voucher (valid for half year) upon one time net purchase of HK$3,000 L'Occitane product during birthday month. Cherry Blossom members can enjoy 20% off on any Spa L'Occitane treatments (60 minutes or above) during birthday month. Once per customer.
 
VIP membership & renewal:
1. Memberships are valid from April 1, 2021 to March 31, 2022.
2. Eligible to become Shea membership upon any purchase within this year's program
3. Eligible to be upgraded to Cherry Blossom membership upon accumulated spending of HK$/MOP1,000 or above within the program period.
4. Eligible to be upgraded to Immortelle membership upon accumulated spending for HK$/MOP3,000 or above within the program period.
5. Membership tier level will be retained in the coming year, members are eligible to enjoy the benefits and rewards of that level. Members must make valid purchases amount in order to maintain their membership status. All the spent balance will reset to zero on April 1.
6. Birthday Pamper:
Immortelle members: Redeem it free with sms during your birthday month
Cherry Blossom members: Redeem it upon purchase of any product and presentation of the sms during your birthday month.
(Once per customer per year)
7. Star Gift: upon upgrade as Cherry Blossom and Immortelle membership, not applicable to Spa L’Occitane.
8. Immortelle member can enjoy free delivery service once per month on official L'Occitane website (promotion code will be sent via email monthly, Hong Kong customer only).