Delivery Service

IN-STORE PURCHASE DELIVERY SERVICE

We also offer delivery service for purchases made at our boutiques (Hong Kong only).
※ Please note: All delivery services do not support collection from logistics centers or smart lockers.

Delivery Fees & Conditions

  • For in-store purchases with a net amount of HK$500 or above, Standard Delivery is free.
  • For purchases below HK$500, a HK$45 Standard Delivery Fee will apply.

Delivery Coverage

The delivery coverage is the same as for online orders.
Please do not use P.O. boxes, logistics centers, SF Express stations, or smart lockers as delivery addresses.
Each order can only be shipped to one address. For multiple delivery addresses, please place separate orders.

Delivery is not available to the following restricted areas unless valid permits are provided:

  1. Shenzhen Bay Port
  2. Lok Ma Chau
  3. Man Kam To
  4. Sha Tau Kok
  5. Lo Wu
  6. Lok Ma Chau Spur Line
  7. Hong Kong International Airport

Delivery Timeframe

Orders placed in-store will be processed and delivered within 3–5 business days after payment confirmation.
Delivery takes place during office hours (Monday to Friday, 9:00 AM – 5:00 PM), subject to stock availability.
Incorrect delivery or contact information may result in delays.

Order Tracking / Address Changes

  • Address Changes: If you need to update your delivery address, please contact us for assistance. While we will do our best to accommodate your request, changes are not guaranteed and may result in delivery delays. Any additional fees incurred will be borne by the customer.
  • If delivery fails repeatedly, your order may be cancelled without refund.

No Delivery Service On:

  • Sundays
  • Public Holidays
  • During Black Rainstorm Warnings or Typhoon Signal No. 8 or above

Order Status Enquiries

Please contact our Customer Service team for delivery status updates.