My Order
What does order status mean?
When you have completed the order process, you can use the top right of the page "Order Tracking" feature, check the status of current orders, each order status as follows:
NEW means your order has been ordered and paid successfully.
PREPARED means your order is being processed
SHIPPED means your order has left our warehouse and is on its way to you. At this stage an email confirming the despatch should have been sent to you
CLOSED means your order has been delivered to your designated address and the recipient has to sign
Contact Us
If this does not fully answer your question. Our customer service team are available.
RETURN TO CONTACT US PAGE
Does
Shipping Service
We use Pickupp to send our parcel.
For the tracking, you may call the tracking hotline of Kerry Express at tracking link by entering your tracking number
For other enquiries on the parcel, please contact our Customer Service hotline on (852) 2899 4100, from Monday to Friday, 9:30am to 5:30pm.
My Account
By creating an account, your personal details will be saved under your account. It is more convenience and it also allows you to view previous online orders. Open an online account here.
Brand and Products
The name L'OCCITANE referred to Occitanie, the ancient province that once stretched across the south of France from East to West. Occitanie was a welcoming, tolerant society where women and nature played leading roles.
L'OCCITANE literally means, in the old language of Oc, “The woman from Occitanie”.
VIP Program
We have a VIP program to reward our loyal customers.
Your benefits:
> Collect bonus points to redeem HONG KONG / MACAO L'OCCITANE VIP Dollars
> Exclusive VIP day
> Special offer on selected gifts sets or items
> Latest updates on new products and promotions
To take advantage of them and to receive our special offers, you can register:
First time purchase for over HKD1,000 / MOP1,000 at any of L'OCCITANE Hong Kong shop, Macao shop or online shop to join as our permanent member. And enjoy our exclusive offer.
Purchase at L'OCCITANE Cafe, Duty free shop is not eligible to enroll L'OCCITANE VIP program
Purchase of Spa treatment is not eligible to enroll L'OCCITANE VIP program
Investor Relations
Please feel free to contact our customer service hotline +852 2868 0889 or by email info@loccitane.com.hk, from Monday to Friday, 9:30am to 5:30pm.
