Frequently Asked Questions
Which shipping company do we use for mail delivery?
We will ship your order via Kerry Logistics Express. To check the delivery status, please visit THIS LINK and enter your tracking number:
- Enquiry Hotline (Kerry Express): +852 3513 0888
- Tracking Page: Kerry Express Tracking
If you have any questions or concerns about your order, please contact our Customer Service team:
- Customer Service Hotline: +852 5814 0240
- Service Hours: Monday to Friday, 9:30 AM – 5:30 PM (excluding public holidays)
VIP Membership Program
We offer a VIP membership program — Provence Beauty Club, with the following exclusive benefits:
- Earn points with every purchase and redeem them for L’OCCITANE Hong Kong/Macau VIP Dollars
- Access to exclusive VIP shopping days
- Enjoy special discounts on selected products and gift sets
- Be the first to discover new arrivals and limited-time offers
Become a L’OCCITANE Hong Kong/Macau Lifetime Member with your first purchase at any L’OCCITANE boutique in Hong Kong or Macau, or through our official online store.
Please note: Purchases made at L’OCCITANE duty-free shops or spa treatments are not eligible for membership enrollment.