Payment

Online Shopping Guide

Enjoy a seamless L’OCCITANE online shopping experience in just four simple steps:

1. Browse Products

You can explore the full range of products on the official L’OCCITANE website or use the search function to quickly find what you need. We offer a complete selection, including online-exclusive items and gift sets. You may also browse by collection or product usage to find the most suitable items for your needs.

2. Add to Cart

On each product page, select the desired quantity (up to 30 units per item), then click “Add to Cart.” Once you’ve finished shopping, click “My Cart” at the top right of the page to proceed to checkout.

3. Enter Details & Make Payment

Log in to your member account and fill in the correct recipient and payment details. Once confirmed, click “Submit Order” to complete your purchase.

4. Order Confirmation

Once payment is successfully processed, your order will be officially placed. A confirmation email will be sent to your registered email address immediately. You can also check your order status by logging into your member account on the L’OCCITANE website.

Orders with standard shipping will be delivered within 4–6 business days (Monday to Friday, excluding weekends and public holidays). All payments are processed in real time. Once verified, we will begin preparing your order for shipment.

 Important Information

• Once an order is confirmed, it cannot be modified or cancelled. We will do our best to consult the relevant department regarding your request and respond within 3 business days. Please note that this may delay the shipping date.

Accepted Payment Methods:

• Visa, MasterCard, American Express
• Alipay HK
• PayMe by HSBC

All prices are listed in Hong Kong Dollars (HKD).

Delivery service is available within Hong Kong & Macau only.

Product prices may change without prior notice. Final charges are based on the prices shown at the time of payment.