Terms and Conditions

Membership Policies:

1. Applicable to L’Occitane en Provence boutiques and counters in Hong Kong and Macau, excluding DFS outlets.
2. Membership and privileges are non-transferrable.
3. Identity proof such as credit card is required upon redemption. Redeemed points cannot be reused.
4. L’Occitane en Provence reserves the right to alter the terms & conditions without prior notice. In case of any dispute, the decision of L’Occitane en Provence shall be final. For details, please contact our beauty advisor.

VIP Points & Rewards:

1. Points & rewards are valid from April 1, 2025 to March 31, 2026.
2. VIP Point: Points earned in single purchase cannot be used in the same transaction. Reward Dollar: Not applicable for purchase of value sets and HK$100 gift certificate. Points will be reflected in VIP account within 10 working days upon purchase online. Points redemption is only applicable at boutiques or counters.
3. VIP points and reward dollars of this program remains valid by March 31, 2026 and will be voided and not be returned thereafter without prior notice.
4. Birthday Double Points: Upon presentation of valid invitation of eDM or WhatsApp message or SMS. Promotion only applicable to first purchase of regular-priced product during birthday month. Point update will be reflected on the next day after transaction. Once per customer within this year’s program. Cannot be used in conjunction with other promotions. Not applicable for purchasing value sets.

VIP membership & renewal:

1. Memberships are valid from April 1, 2025 to March 31, 2026.
2. Eligible to become Shea membership upon any purchase within this year's program
3. Eligible to be upgraded to Cherry Blossom membership upon accumulated spending of HK$/MOP1,000 or above within the program period.
4. Eligible to be upgraded to Immortelle membership upon accumulated spending for HK$/MOP3,000 or above within the program period.
5. Membership tier level will be retained in the coming year, members are eligible to enjoy the benefits and rewards of that level. Members must make valid purchases amount in order to maintain their membership status. All the spent balance will reset to zero on April 1.
6. Birthday Gift: Each VIP can redeem the birthday gift once per year upon presentation of the valid invitation of eDM or WhatsApp message or SMS.
7. Upgraded Gift: upon upgrade as Cherry Blossom and Immortelle membership.
8. Immortelle member can enjoy free delivery service once per month on official L’Occitane en Provence website (promotion code will be sent via email monthly, Hong Kong customer only).