TERMS & CONDITIONS 
 
Membership Policies:
1. Applicable to L'Occitane boutiques and counters in Hong Kong and Macau, excluding DFS outlets.
2. Membership and privileges are non-transferrable.
3. Identity proof such as credit card is required upon redemption. Redeemed points cannot be reused. 
4. L'Occitane reserves the right to alter the terms & conditions without prior notice. In case of any dispute, the decision of L'Occitane shall be final. For details, please contact our beauty advisor.
 
Bonus Points & Rewards:
1. Points & rewards are valid from April 1, 2020 to March 31, 2021.
2. Bonus Point: Points earned in 1 single purchase can only be used in next transaction. Reward Dollar: Not applicable upon purchase of value sets and HK$100 gift certificate, spa treatment and gift certificate by Spa L'Occitane.
3. Bonus points and reward dollars of this program remains valid by March 31, 2021 and will be voided and not be returned thereafter without prior notice.
4. Birthday Double Points: Upon presentation of e-copy or printed copy of valid eDM invitation. First purchase of regular-priced product only during birthday month. Point updates will be reflected on the next day upon transaction. Once per customer within this year’s program. Not applicable to purchase of value sets, spa treatment or gift certificate by Spa L'Occitane and the transaction that deemed one’s membership.
5. L'Occitane Spa 30% off discount: Only applicable to the first trial on treatments (45 minutes or above) upon Immortelle member and Cherry Blossom member. Once per customer. Advanced booking required at 2143 6288.
6. L'Occitane Spa Reward: New customer single purchase HK$3,000 or above to join the Immortelle member can be enjoy $500 L'Occitane Spa voucher (voucher valid for half year.)Once per customer.  

 
VIP membership & renewal:
1. Membership are valid from April 1, 2020 to March 31, 2021.
2. Any purchase within this year's program and become Shea membership.
3. To be upgraded to Cherry Blossom membership upon accumulated spending at or over HK$/MOP1,000 within the program period.
4. To be upgraded to Immortelle membership upon accumulated spending at or over HK$/MOP3,000 within the program period.
5. Membership tier attained this program period will be carried forward to next membership year.
6. Birthday Pamper: Redeem with sms during your birthday month after becoming Immortelle member. Purchase any product and present the sms during your birthday month after becoming Cherry Blossom member. Once per customer per year.
7. Star Gift: upon upgrade as Cherry Blossom and Immortelle membership, not applicable to Spa L'Occitane.
8. Immortelle member can enjoy one free delivery service per month on official L'Occitane website ( with promotion code to be sent via email monthly, Hong Kong customer only).