Shipping Policy

We offer the following delivery services:
  • • Standard Delivery (Limited to Hong Kong only)
  • • Express Delivery (Limited to Hong Kong only and in the exception of outlying islands)

With the exception of specifically listed promotions on the website, Estée Lauder delivery policy is listed below.
  • • Free Standard Shipping with every order over HK$500 (after discount).
  • • HK$30 delivery fee will be charged for Standard Shipping order below HK$500 (after discount).
  • • Free Standard Shipping with every order over HK$800 (after discount).
  • • HK$60 delivery fee will be charged for Express Shipping order below HK$800 (after discount).

Areas in service
  • • Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
  • • Express Delivery Service is available within Hong Kong Island, Kowloon and New Territories (in exception of Outlying Islands)
  • • P.O Box is not accepted as shipping address.
  • • Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Shipping days and schedules
Standard Delivery
  • • The shipment will be ready and arrive at the shipping address in 3-4 business days upon confirmation of payment. Delivery time will be available from Monday to Friday (9a.m.-5p.m.). This might vary depending on stock availability.

Express Delivery
  • • The shipment will be ready and shipped on the same day upon confirmation of payment (on or before the 6pm on the same day).
  • • Any order confirmed after 6pm will be delivered the next day.

Shipment tracking/ change of shipping address
  • • Please contact SF Express (Standard Delivery Service Provider) or pickup (Express Delivery Service Provider) to track your shipment.
  • • Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
  • • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express or Pickupp directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.

SF Express Customer Service Hotline and Office Hours:
+852 2730 0273 (Hong Kong) Mondays to Fridays 08:00 - 20:30
Saturdays, Sundays and Public Holidays 08:00 - 20:00

pickupp Order Tracking:
https://hk.pickupp.io/en/tracking-en/