Shipping Policy

We offer the following delivery services:
  • • Standard Delivery (Limited to Hong Kong only)

With the exception of specifically listed promotions on the website, delivery policy is listed below.
  • • Free Standard Shipping with every order over HK$500 (after discount).
  • • HK$30 delivery fee will be charged for Standard Shipping order below HK$500 (after discount).

Areas in service
  • • Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories and Outlying Islands. 
  • • P.O Box is not accepted as shipping address.
  • • Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
  • • Kerry Express services will only be provided when customer can provide certain permit to us.
    1)      Shenzhen Bay Port
    2)      Lok Ma Chau
    3)      Man Kam To
    4)      Sha Tau Kok
    5)      Lo Wu
    6)      Lok Ma Chau Spour Line
    7)      Hong Kong International Airport
Shipping days and schedules
Standard Delivery
  • • The shipment will be ready and arrive at the shipping address in 3-5 business days upon confirmation of payment. Delivery time will be available from Monday to Friday (9a.m.-5p.m.). This might vary depending on stock availability.

Shipment tracking/ change of shipping address
  • • Please contact Kerry Express (Standard Delivery Service Provider).
  • • Once the order is shipped out, any changes in the address shall be arranged with Kerry Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
  • • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact Kerry Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.

Kerry Express Customer Service Hotline and Office Hours:
+852 3513 0888 (Hong Kong) Mondays to Fridays 09:00 - 13:00
14:00 - 18:00

Saturdays 
 
09:00 - 13:00
*Kerry Express will not provide any pick-up and delivery services on Sundays,public holidays, Black Rainstorm Signal, Typhoon 8 or higher is hoisted.

Order Tracking:
http://hk.kerryexpress.com/track