Shipping Policy

We offer the following delivery services:
  • Express Delivery (Limited to Hong Kong only, unable to accept special request on gift wrapping)
  • Standard Delivery (Limited to Hong Kong only)

With the exception of specifically listed promotions on the website, delivery policy is listed below.
  • Free Standard Shipping with every order over HK$500 (after discount).
  • HK$30 delivery fee will be charged for Standard Shipping order below HK$500 (after discount).
  • Free Express Shipping with every order over HK$800 (after discount).
  • HK$100 delivery fee will be charged for Express Delivery order below HK$800 (after discount).
Areas in service
  • P.O Box is not accepted as shipping address.
  • Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
  • Express Delivery Service is available within Hong Kong Island, Kowloon, New Territorities, with non-Service Area as follows:
Tung Chung, Cheung Chau, Sai Kung, Clear Water Bay, Peng Chau, Lamma Island, Tai Tam Road (Chai Wan Section), Cape D' Aguilar, Mount Butler Firing Range, Fei Ngo Shan, Kwun Yam Shan, Tai Mo Shan, Tso Kung Tam Outdoor Recreation Centre, Muk Min Ha Tsuen, Shing Mun Reservoir, Sam Mun Tsai, Tai Mei Tuk, Brides Pool, Tai Po Wun Yiu Road, Kadoorie Farm and Botanic Garden, Ng Tung Chai, Tai Po Fung Yuen Road, Sha Tau Kok, Kwu Tung,Wo Hop Shek Cemetery, Ta Shek Wu, Tsiu Keng, Luk Keng, Wu Kau Tang, Sheung Shui Wa Shan, Ping Che, Ta Kwu Ling, Sandy Ridge, Pat Sin Leng, Lung Shan Temple, Fairview Park, Palm Springs, Mong Tseng Wai, Nim Wan, Sheung / Ha Pak Nai, Pat Heung, Mai Po, Nam Sang Wai, Tai Tong Lychee Valley, Tai Tong Country Park, Tuen Mun River Trade Terminal,Lung Kwu Tan, Lady MacLehose Holiday Village, Po Toi O,Tai Au Mun, Shap Sze Heung,Yung Shue O, Tai Mong Tsai, Tseng Tau, Kam Shan, Ma On Shan Tsuen, Po Fook Memorial Hall, Tao Fong Shan, Junk Bay Chinese Permanent Cemetery, Ngong Ping,Pui O, Tai O, Tong Fuk, Mui Wo, Tung Chung Road, Tai Long Wan Village, Ma Wan, Discovery Bay, Siu Ho Wan, Frontier Closed Area, Lo Wu,Man Kam To
  • Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories and Outlying Islands. Kerry Express services will only be provided when customer can provide certain permit to us for below locations:
    1)      Shenzhen Bay Port
    2)      Lok Ma Chau
    3)      Man Kam To
    4)      Sha Tau Kok
    5)      Lo Wu
    6)      Lok Ma Chau Spour Line
    7)      Hong Kong International Airport
 
Shipping days and schedules
Express Delivery
  • The shipment will be ready and arrive at the shipping address in 1-2 business days upon confirmation of payment. Delivery time will be available from Monday to Friday (3p.m.-10p.m.). This might vary depending on stock availability. If the courier fails to contact the recipient when delivering the package, the parcel will be postponed to the next working day to arrange delivery. 
  • Delivery time will be delayed in case of incorrect delivery info/contact information
 
Standard Delivery
  • The shipment will be ready and arrive at the shipping address in 3-5 business days upon confirmation of payment. Delivery time will be available from Monday to Friday (9a.m.-5p.m.). This might vary depending on stock availability.
  • Delivery time will be delayed in case of incorrect delivery info/contact information

Shipment tracking/ change of shipping address
Express Delivery
  • Service Provider: Kerry Express
  • A confirmation SMS along with the tracking link will be sent to the phone no. provided by the customer.
  • Once the order is shipped out, any changes in the address shall be arranged with Kerry Express by contacting their Customer Service directly. Any delay in the delivery/incurred expenses shall be borne by the customer.
  • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact Kerry Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
 
Standard Delivery
  • Service Provider: Kerry Express
  • Once the order is shipped out, any changes in the address shall be arranged with Kerry Express by contacting their Customer Service directly. Any delay in the delivery/incurred expenses shall be borne by the customer.
  • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact Kerry Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
Kerry Express Customer Service Hotline and Office Hours:
+852 3513 0888 (Hong Kong) Mondays to Fridays 09:00 - 13:00
14:00 - 18:00

Saturdays 
 
09:00 - 13:00
*Kerry Express will not provide any pick-up and delivery services on Sundays,public holidays, Black Rainstorm Signal, Typhoon 8 or higher is hoisted.

Order Tracking:

http://hk.kerryexpress.com/track