Shipping Policy

  • Purchase items will arrive within 3-4 business days (Monday to Friday) upon order payment is confirmed. HK$30 delivery fee will be charged for order below HK$500. Such fee will be waived for order reaches HK$500 or above.
  • No retail promotion will be entitled for this online purchase. 
  • Purchases are couriered within Hong Kong only. 
  • PO Box address is not accepted. 
  • Order deliveries will be made between 9am - 5pm from Monday to Friday therefore a business delivery address is preferred. 
  • Goods will need to be signed upon delivery. If the delivery is in vain without someone to sign, a fee of HK$30 will be charged for next delivery requested. 
  • L'OCCITANE will not verify the recipient’s identity and bears no responsibility for this. 
  • L’OCCITANE is not responsible for damage after delivery. 
  • All claims for shortages must be reported to customer service on the day of delivery.