Online Boutique Terms & Conditions

L'OCCITANE Hong Kong's Online Store conforms with and supports The Hong Kong Special Administrative Region (SAR) Government’s Electronic Transactions Ordinance.

Payment Policy

Placing an order To review what is available to purchase simply browse the online product catalog. When you have arrived at the item you wish to order, click on "Add To Bag" a...

Out of Stock Items

We apologize for the inconvenience this may cause and you cannot order any item marked as out of stock....

Shipping Policy

· Purchase items will arrive within 3-4 business days (Monday to Friday) upon order payment is confirmed. HK$30 delivery fee will be charged for order below HK$780. Such fee w...

Returns Policy

· We will issue a product exchange for any full priced unopened merchandise that is returned within 14 days of delivery date. · All products to be ...

Security

All transactions at this online store are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in rea...

Privacy Policy

Absolutely no information posted to our website or entered into a sales form is disclosed to any third party company other than for the purposes of credit card purchase validation,...


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